Victoria Krylova

Details

Skills

Technologically adept, Able to work in a fast-paced environment, Effective verbal and written communication skills, Proficiency in Microsoft Office & Windows Operating Systems, Fast learner, Sound judgment, Driven to complete tasks and overcome setbacks, Naturally curious and seek clarification, Strong attention to detail, Analytical mindset, Highly organized, Critical thinking, Problem-solving, Effective verbal and written communication, Active listening, Multi-tasking and research in an organized fashion, Ability to adapt to a high stress environment, Self-motivated to work individually or engage in team effort

About

Detail-oriented data entry clerk with experience in fraud analysis, eager to contribute to a performance-driven remote work environment.
Two years of experience at Advanced Call Center Technologies in a hybrid position.
-Analyzing fraud for Bank of America in 3 departments - ID Fraud, Deposit Fraud, Credit Research & Decision
-Processing and resolving bank fraud claims while complying with company procedure and exceeding production benchmarks by over 20%
-Performing accurate investigation with dedication to quality and staying abreast of new procedure changes
-Multi-tasking by contributing to team effort while managing multiple computer systems in an organized fashion and escalating complex issues
-Utilizing clear communication skills when engaging with other banks through outbound phone calls to gather dispute related information