Details
Skills
Product Management, Project Management, Customer Service, Customer Service Management, Course Development, AI Tools, Cursor, Replit, CRM's, Salesforce, Groove, Zendesk, Stripe, Shopify, Google Suite, Remote Work, Course Development, Curriculum Development, Training, Mentoring, Coaching, Public Speaking, Operations Management, Process Improvement, Process Development, Standard Operating Procedures (SOPs), Workflow Optimization, Scrum, Agile, Cross-Functional Collaboration, Stakeholder Management, Vendor Management, Contract Management, Inventory Management, Financial Auditing, Cost Reduction, Budget Management, Resource Allocation, Team Leadership, Employee Training, Onboarding, People Management, Staff Development, Executive Functioning Support, 1-on-1 Coaching, Conflict De-escalation
About
My name is Wirtjo. I am a research-driven operator with 10+ years in customer service, instructional leadership, high-impact education, and startup operations. Built and scaled a 96%+ CSAT customer support infrastructure while co-authoring mental health education programs generating $850K+ in revenue and serving 50,000+ families. I specialize in turning complex, people-centered challenges into scalable systems.
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