As a Senior Principal Scientist in Amazon Customer Service (ACS), you will have deep subject matter expertise in large language models and generative AI across various modalities. You will work with multiple teams of scientists and engineers to translate business and functional requirements into concrete deliverables. More specifically, you will provide thought leadership and lead strategic efforts across ACS including technology investment recommendations and decisions, designing an innovate scientific roadmap that will impact multiple touchpoints across Amazon.
Key job responsibilities
• Use statistical and machine learning techniques to create scalable risk management and support systems. • Proficiency in programming for algorithm and code reviews.
• Analyze and understand large amounts of Amazon’s historical business data for specific instances of risk or broader risk trends.
• Design, development and evaluation of highly innovative models for risk management.
• Work closely with teams of scientists and software engineers to drive real-time model implementations and new feature creations.
• Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.
• Research and implement novel machine learning and statistical approaches.
About the team
ACS support core customer segments in Stores, Digital, Devices, Video, Music, Amazon Business and finally driver and delivery support. The Sr. Principal Scientist will be a technical leader to a large group of scientists globally. They will be a thought leader, who will help to shape the next innovation in forecasting and demand planning across Amazon having visibility at the S-Team level.
