Amazon is seeking a highly intelligent, high-judgment and self-motivated communications professional to join our WW Operations Internal Communications team (OIC). This individual will play a critical role in identifying and rapidly responding internally to emerging topics and issues across NA’s Consumer & Operations businesses (fulfillment centers, sortation centers, delivery stations, air hubs, and more). The candidate will have dealt with complex, high-profile, and fast-moving situations and should be comfortable with rapid response to a wide range of topics, including handling issues management.
The successful candidate should possess excellent communications skills, project management experience, exceptional initiative, talent for collaboration, external and internal communications experience, and the capacity to assess situations quickly and respond appropriately. The candidate's experience should include management of multiple stakeholder groups, building robust communications programs and delivering results, and exemplary written and oral communications skills. The individual in this role needs to love and have deep experience in reactive communications, thrive on unwinding fast-moving and complex topics, and enjoy creating standard work resources, mechanisms, and structure to scale support. They should be able to think and communicate clearly and thrive in a fast-paced and deadline-oriented environment.
Key job responsibilities
• Monitor, assess, escalate, prioritize, and resolve a variety of situations occurring simultaneously with excellent judgement
• Ability to work across multiple stakeholders to quickly gather details and develop and deliver the needed communications
• Develop creative, effective approaches to difficult and time-sensitive communications challenges
• Look around corners to spot emerging topics and develop proactive and preventive communication plans
• Own creating and maintaining toolkits, playbooks, processes, and messaging databases for global internal communication partners
• Pay unrelenting attention to details
• Manage and support crisis communications on a rotating basis, providing on call support
