ITS provides IT support to Amazonians worldwide, via a team of IT support engineers. This role is responsible for managing the delivery of operational and strategic efforts, as well as coordinating and driving delivery of cross-functional dependencies supporting such initiatives. The Sr. PM delivers on program objectives and improvements, which are quantifiable with metrics, on opportunities or enhancements to IT Support.
You will be responsible for understanding interdependencies of the business problems faced by IT Services and partners, and make optimal tradeoffs between schedule, resources, and scope, and apply business knowledge to address major risks, challenges, and obstacles. Additionally, you will play a significant role with business leaders to determine potential risks to a schedule and make difficult tradeoff decisions.
You will be responsible for partnering with other organizations to support deployments, spotting risks and asking the right questions. This PM is expected to maintain good working relationships with key stakeholders, recognize discordant views and take part in constructive dialogue to resolve them.
Key job responsibilities
- Establish and maintain strong partner relationships with stakeholders, understanding and guiding strategic alignment to business direction
- Create and manage project plans and program cadence reporting
- Develop strategies to improve operational efficiencies of program effort
- Deliver strategic and operational efforts end to end
- Manage program effort communications at both team level detail and communications to senior leadership
