This is an exciting opportunity to join the world class service team at Amazon Web Services! Come work with some of the best and brightest engineers and product managers while also developing your skills and furthering your career within one of the most innovative technology companies anywhere.
Amazon Redshift is looking for a Customer Success Engineer, who possess a unique balance of technical knowledge, business acumen, and interpersonal skill. We are looking for a motivated technologist that specializes in data warehousing or database systems and is excited to work with some of the largest and most advanced customers of Redshift. Ideal candidates have a strong background in Redshift and/or other data warehouse technologies, technical consulting, solutions architect, and customer management or similar roles.
Amazon Redshift is a fully managed, petabyte-scale data warehouse service in the cloud. With Redshift, you can query data in your data warehouse and combine it with exabytes of structured and semi-structured data that sits in the S3 Data Lake. Today, tens of thousands of AWS customers use Redshift to run mission-critical workloads including BI dashboards, analyze real-time streaming data, and run predictive analytics jobs.
In this role, you will support Redshift engineering, product, and operations. This will include working directly with some of our largest and most important customers to identify and resolve issues, assist pre-sales deals to onboard large-scale customers, automate repetitive processes, and work closely with business and support teams. You will prioritization operational issues, communicate roadmaps with customers, and become intimate with the architecture of our systems, while also deeply understanding customer use-cases and configurations, and also help prioritizing features.
The perfect candidate will have excellent communication skills, customer obsession, deep experience working with data warehouse technologies, preferably in large scale, distributed environments; and be very comfortable with networking and distributed architecture topics. You will have enthusiasm for digging deep and a flare for sharp technical communication, prioritization and organization.
Open to traveling ~30% domestic with some international.
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
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Key job responsibilities
Our engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer base. You’ll bring a passion for innovation, data, search, analytics, and distributed systems. You’ll also:
Solve challenging technical problems, often ones not solved before, at every layer of the stack.
Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.
Build high-quality, highly available, always-on products.
Research implementations that deliver the best possible experiences for customers.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
