Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.
As a UX Researcher, you’ll join a global team of user experience experts taking a fresh-eyed look at the complex world of business purchasing and trying to make it easier and more intuitive.
We’re looking for an enthusiastic researcher to explore the world of business customers and generate insights that connect product experiences to business needs. Your focus will cover all aspects of customer research, from learning more about our customers types to uncovering problems that need to be solved to usability testing new designs. You will work closely with business stakeholders to understand the decisions that need to be made and then conduct research projects to gather the correct data to help make those decisions.
Key job responsibilities
* Plan and execute quantitative and qualitative research studies to shape business direction. That may include large-scale surveys, usability testing, or conducting interviews. Select the right methodology, while demonstrating good judgement in making trade-offs between speed and rigor.
* Understand business needs and develop a research strategy and roadmap in partnership with design and product stakeholders.
* Deliver findings that will directly address the business need, create actionable recommendations, and work with stakeholders to shape product roadmaps based on data.
* Generate insights from business analytics, as well as customer feedback. Synthesize and triangulate data from various sources to deliver insights to the business. Know when enough data has been collected to answer the question.
* Generate ideas on new or more efficient ways to answer questions that we have about customers.
* Partner closely with product and business teams on the full product lifecycle (customer research, ideation, proposal, launch and post-launch analysis). Develop relationships and processes to connect decision-makers to customer needs. Collaborate with designers and product managers to solve problems with data.
* Oversee research projects conducted by outside vendors.
* Work across all of Amazon to drive better research practices and bring attention to business customers.
