At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. Are you excited about taking on the responsibility of working with a team that is focused on developing best-in-class travel programs for Tech Company employees? If so, we are currently seeking an experienced and dynamic TMC Manager to bring their leadership and expertise to support the Supplier and Category Strategy function of the Global Travel and Events program. In this role we are seeking a customer obsessed TMC operator to help support the global team in their daily initiatives to deliver bar raising program support and to delight our customers.
The TMC Manager for Global Travel and Events will be part of a team of Travel and Events supplier and category experts responsible for the effective execution and ongoing support large travel and event programs. This role will be responsible for activities including TMC/Agency/Technology management initiatives, Responsible for SLA’s/KPI’s management, internal project support and delivering a bar raising customer experience to support the firm’s business travel program objectives.
Key job responsibilities
• Support Travel and Events supplier spend and program strategies in accordance with business strategies and program goals
• Enhances the employee experience by supporting value creation projects which may require change management, stakeholder alignment, and relationship management with global suppliers.
• Supports internal teams on sourcing events from requirement building through program implementation
• Supports cost and savings analysis which analyze the impact of decisions, shows alternative options and decision criteria including cost estimates and supplier recommendations
• Participates in the design and development of strategic plans, roadmaps, budget and resource planning; working closely with leadership to align to broader strategies
• Contributes to the creation of white papers, strategic plans and business reviews to inform, influence decisions and gain agreement from key stakeholders and leadership
• Develop and maintain strong relationships with internal and external partners to share and leverage best practices and drive innovation (e.g., finance, procurement, legal and other business teams)
• Assist in implementing new travel tools, monitoring adoption and tracking areas of improvement
• Assist with travel communications and any travel related marketing activities
• Performs market research to discover new suppliers and qualify existing suppliers
• Reporting and tracking productivity metrics for the global travel projects
• Contract ownership + Support to contracts utilized by the TMC and Technology.
• Rigorous contract management and oversight
• Strong Negotiation ability
• Manage the relationship for TMC and Technology providers for AT&E with the goal of continuous improvement and cost reduction
