Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
Within SPS, Global Process Management (GPM) strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. GPM focuses on both preventing Selling Partner (Seller, Vendor and Brand Registry) contacts based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency.
ABOUT THE ROLE:
Global Process Owners (GPO) serves as the primary interface between Amazon's Seller Compliance and Risk lines of business and Amazon's Selling Partners. In this role, you will build collaborative relationships with these partners, working closely with them to identify and resolve issues while implementing quality improvements. You will handle a wide range of problem-solving situations—from strategic planning to real-time crisis management—requiring extensive data collection and analysis. This position involves regular interaction with senior management to discuss status updates and risk assessments. As a key contributor to Global Process Management initiatives, you will help deliver best in class Selling Partner experiences as Amazon launches new initiatives, implements changes, enhances tools, adds features, and updates policies and programs.
Key job responsibilities
• Interfacing between Amazon business teams and Selling Support Operations to facilitate changes.
• Collaborating with operational, training, product, and software development teams to identify, define and specify solutions that create the conditions for Selling Partner and Associate success and satisfaction.
• Establish collaborative relationships with business teams to build roadmaps that will identify and reduce contacts (both incoming and productivity efforts) and reduce effort and/or improve SP experience.
• Problem-solving, strategic to real-time, requiring extensive use of data collection and analysis, and preparing and executing regular program updates to senior management.
• Being a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Selling Partner needs and using data and technology to anticipate and exceed them.
