Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide.
Key job responsibilities
We are seeking a highly skilled and experienced Research Scientist to join our team and drive world-class research. The ideal candidate is customer-obsessed, detail-oriented, and passionate about solving complex problems. You should be comfortable with ambiguity, enjoy building from scratch, and be able to tackle challenging issues efficiently. You will be a key strategic partner to product and design teams, driving user-centered design and decision-making across the organization. You will deliver impactful research for major products or services, shaping our product strategy through data-driven insights..
* Independently lead quant-focused UX research projects (survey design, implementation, statistical analysis, etc.)
* Triangulate and synthesize survey insights with engagement metrics into compelling narratives and actionable recommendations that drive product improvements and business strategy
* Build mechanisms for regularly communicating insights leveraging strong writing and data visualization skills
* Influence decision-makers at all levels to act on insights, driving customer delight and business objectives
* Drive research goals and research programs across multiple stakeholders and teams, managing complex relationships and building consensus when faced with discordant views
* Deliver well-structured and insightful reports to stakeholders, peers, and senior leaders, contributing to organizational strategic planning efforts
Key job responsibilities
As a Sr. Research Scientist, you’ll create and own the framework our team will use to link customer behaviors to attitudes, identify high-impact problem areas, and understand our customers more deeply. You are a thought leader with experience not only running impactful quantitative research, but also establishing the frameworks to do so at scale.
- Establish systems and frameworks to collect and correlate behavioral and attitudinal data in order to prioritize opportunity areas.
- Define and measure UX metrics in collaboration with Designers, Qualitative Researchers, Engineers and Product Managers.
- Influence UX, Product Management, and Tech teams to prioritize the design improvements that matter most to our customers.
- Conduct experiments using large datasets to provide deeper insight into our customers, their behaviors and attitudes, and the sizing of UX opportunities.
- Collaborate with qualitative researchers to connect qualitative research findings to quantitative data.
- Prioritize and drive research to improve user experience.
- Develop code and statistical models to understand our customers and their behaviors.
- Triangulate insights with key top-of-funnel metrics (e.g. usage, customer engagement) and other datasets to develop regular ways to report on drivers of movement with recommended action items aligned to business goals.
