As a Program Manager for our Customer Success Specialists team within AWS Specialists & Partners (ASP) org, you will define, establish, and facilitate implementation of strategic business programs that drive customer adoption and customer success, partner enablement, and revenue growth across our entire solution portfolio. Working closely with our field teams, go-to-market teams, partners, and key stakeholders, you will orchestrate high-impact programs that accelerate customer adoption, enhance partner relationships, and create new business opportunities. You will collaborate with field sales, marketing, engineering, partners, sales operations, and finance to deliver comprehensive programs that drive business outcomes. The ideal candidate combines excellent communication and organizational skills with strong data analysis capabilities to develop and execute effective tools and programs that support both customers and partners.
Key job responsibilities
* Design and implement scalable business programs that drive customer success, and enable partners to deliver on customer success
* Develop and execute strategic initiatives to accelerate product adoption and revenue growth across our solution portfolio
* Build and maintain strong relationships with sales teams, partners, and cross-functional stakeholders
* Create and implement metrics-driven approaches to measure program success and impact
* Drive process improvements and program optimization based on data analysis and stakeholder feedback
Your main duties will focus on defining, establishing, and facilitating implementation of business programs (both internal and external) for ASP and WWSO Customer Success. Successful candidates will be natural self-starters who have experience in Project or Program management, process improvement, and/or business development. Ideal candidates will also be comfortable and enjoy working through ambiguity and be able to thrive in a fast-paced, ever-changing work environment. You will work to define and implement programs and events to help our sales/GTM teams, valued partners, key stakeholders, and most importantly our customers to achieve goals, deliver results, and continually innovate with our services.
A day in the life
* Engage closely with the Director of Customer Success and other key stakeholders to define and shape programs focused on customer success
* Lead regular business reviews with senior management, providing insights on program performance and strategic recommendations
* Develop and maintain program documentation, training materials, and internal resources
* Manage multiple concurrent programs while balancing competing priorities and stakeholder needs
* Coordinate with cross-functional teams to ensure program alignment and successful execution
* Design and implement scalable processes for program launch, execution, and measurement
* Facilitate partner enablement sessions and sales team training programs
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
