The Amazon Customer Service organization is looking for an experienced Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support two Directors in our Customer Engagement Technology organization in Seattle, Washington.
This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.
This EA role will support two Directors with large organizations spread over multiple sites.
Key job responsibilities
- Manage multiple complex calendars
- Plan and organize events of all sizes
- Coordinate domestic and international travel
A day in the life
On a day-to-day basis, the Executive Assistant will maintain the executives' calendars, keeping them organized for weeks in advance. This involves maintaining strong working relationships with the executives, partner EAs, and members of the business. Additionally, the Executive Assistant will partner with other EA team members on team events, space administration, and building a proactive outlook for upcoming meetings.
About the team
This role sits on the Contact Center Management System (CCMS) team within CET. We are responsible for managing every customer contact, ensuring customers connect with a customer service associate who is able to solve their issue on the first contact. Ultimately, we reduce customer effort by improving the discoverability of customer entry points and creating a contact experience that effectively identifies and preserves customer issues across the customer journey. This enables a seamless transition between automated and human support. We ensure quick issue resolution on the first contact by investing in foundational technologies to capture and maintain routing signals.
