Imagine helping customers use every service and feature (there are thousands of them) offered across the wide an ever-expanding breadth of AWS and you’ll only just begin to understand the complex and downright fun environment AWS Support lives in every day.
AWS Support is seeking an operationally focused TPM. You will work on a program that uses the latest AWS technologies to improve the experience of our frontline staff, so they can better help our AWS customers. In this role you will be surrounded by people that are smart, passionate about cloud computing, and who believe world class support services are critical to customer success. You will have direct influence on how thousands of people around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we respond quickly to the needs of our customers.
Key job responsibilities
As an AWS Support TPM you will:
Enable transparency and decision-making across AWS leadership by providing critical communication and clear status of the initiatives you own.
Manage technical programs to continuously improve our capabilities as AWS continues to grow.
Work across teams to ensure we continue merging internal support capabilities with best-in-class customer experience as new services and features are launched.
Unify distributed engineering efforts and own plans to deliver quality outcomes for our customers.
Bring your expertise, problem solving skills, and creativity to add value to our team.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
