Are you passionate about shaping the future of the National Security by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?
Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector National Security team to help customers realize sustained business value by accelerating their cloud transformation journey.
Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the 6 months of employment.
This position may require 10%- 15% travel dependent on a case by case basis. This position requires that the candidate selected be a US citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance and satisfy other security related requirements.
Key job responsibilities
Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
Ownership: You establish ownership of specific programs who have already adopted AWS as a cloud service provider and expect a high level of support from AWS to maintain their footprint on AWS.
Divide and Conquer: In this role you will be expected to operate independently from others on your team in order to keep up with varying demands within your area of responsibility.
Diversification: In addition to your specific area of responsibility, addressing key gaps which could benefit both internally and externally with customers will be key.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
