AWS Enterprise Support Strategy and Operations (ES S&O) is searching for an innovative, passionate, and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what’s best for the business to serve our customers; someone with a true pioneering spirit, willing to “get hands dirty” in a start-up environment while being able to optimize delivery against both short and long term goals.
In this role, you will drive a continuous improvement roadmap and act as a technology portfolio owner in the Enterprise Support organization. You will take large, complex problems and break them down into prioritized roadmaps, and ensure timely delivery of features. You will assess costs, benefits and ROI, identify and mitigate risks, manage escalations, anticipate and make trade-offs, and balance business needs with technical constraints.
The right candidate earns trust by demonstrating performance, effective communication skills, and a strong record of delivering results timely and effectively. You should have experience managing global technology products in a large, multi-national, preferably tech company. The ideal candidate has broad technical skills, software development leadership experience, and a deep analytical background. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.
Key job responsibilities
You define the strategic vision, own the long-term roadmap, and drive teams to execute on that vision. You are responsible for the end-to-end product experience. You make sure we delight customers. You oversee a product’s customer engagement, PR/FAQ and other requirements definition, CX design, compliance, feature development priority, product messaging, pricing, and reliability. As a single-threaded owner, you are trusted to operate with complete independence.
You are the product subject matter expert. You deeply understand your customer, their needs, the business landscape, product functionality (current and desired), and backend technologies (opportunities and limitations). You provide context and visibility into why the product is designed the way it is and convey the reasons behind prior decisions. You are exceptional at educating stakeholders and partner teams on the customer experience we want to build, and holding all builders accountable to that experience. You bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding.
