The Amazon Business Order to Cash (O2C) Lead, as part of the Finance Operations team, is a thought leader who’d drive AR performance with strong subject expertise, deep business knowledge of the product/channel and leverage best practices and process improvements. This position would closely partner with Service center leaders, business partners, finance, sales and product/tech leaders in maximizing free cash flow, building longstanding relationships, scaling processes and drive positive customer experience through right mechanisms, tools and reporting. The role would influence the Amazon Business AR strategy and build proactive mechanisms working with all stakeholders. The ideal candidate will have the ability to navigate ambiguity and take decisions both at a tactical and strategic level – balancing on speed matters and diving deep for scalable solutions. The ideal candidate will influence, have high problem-solving capability, be data oriented, seeking diverse perspectives while implementing changes as part of a high performing team.
Key job responsibilities
- Drive and lead Amazon Business AR processes working with global SC and business partnership teams that includes billing, collections, cash application and driving relationships with Account Manager, Sales, business and Finance teams.
- Identify process efficiencies and effectiveness, providing critical feedback regarding process and tool design and lead adoptions around new processes, workflows, tools and other new service offerings.
- Drive engagement with business partners, tech and upstream teams in mapping out a seamless end to end process that has a positive FCF impact and reduces/eliminated invoice defects.
- Define, maintain and monitor all key performance metrics to ensure decisions are data driven proactively. Build and enhance dashboards that measure outcomes and drive performance.
- Ensure new businesses and acquired businesses are successfully onboarded to Amazon systems and processes, in order to ensure maximum collection and cash application efficiency.
- Develop and manage milestones across projects to ensure timely and successful deliverables.
- Dive deep and design/redesign processes for existing as well as new business lines and geographic expansion.
