Advertising is a complex, multi-sided market with many technologies at play across the industry. The industry is rapidly growing and evolving as audiences shifting from traditional media to streaming audio and video in addition to web and mobile. The Amazon Publisher Monetization team is responsible for defining and delivering a collection of ad products that enable agencies and direct advertisers to buy Amazon video, audio and display media across a network of publishers and devices. As our business grows, we are launching new advertising capabilities, inventory supply, and measurement technologies, which span multiple teams with Amazon. The Support Engineer will own technical troubleshooting and resolution of all customer related issues related to our sell side and buy side technology, with a specific focus on campaign delivery issues spanning UI, reporting and targeting. Technical acumen and the ability to learn new systems will be critical.
Key job responsibilities
This position requires a combination of strong troubleshooting, technical, communication and leadership skills.
* Evaluate, troubleshoot and accelerate the resolution of all systemic customer impacting issues in production.
* Provide visibility and drive accountability and action into problem themes for constant improvement of the customer experience.
* Interface with operations and business partners to determine root cause
* Design solutions and tools (applications, improvements and scripts) to eliminate regressions and improve quality and operational excellence.
