Join Ship with Amazon (SWA) to build the next $100B initiative. Shape the future of shipping as a part of a new, emerging business and solve the biggest customer pain points in the logistics industry globally.
It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We, the Product and Technology organization, simplify complex software solutions that work across our shippers, vendors, and warehouses to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large shippers, operators and drivers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. Our mission is to build the most efficient and optimal shipping solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage technologies in big data, and optimization techniques, and operate high volume, low latency, and high availability services. Oh, and we will need great leaders too (this is where you come in … read on).
What will you do?
• Own and drive the product strategy for Amazon Shipping API integration platform in collaboration with Tech, Shipper/ Integrator, and Marketing teams, focusing on externalization and bundling of APIs.
• Guide the development and implementation of the roadmap for next-generation API products, ensuring a user-centric approach in creating API portals, an API catalog, and streamlining the API onboarding experience.
• Drive the development of next-generation generative AI capabilities for both internal and external stakeholders. Leverage GenAI to simplify onboarding, feature adoption and to enhance Shipper experience in API development/ validation, debugging, and support
• Define and implement solutions for API scalability, performance monitoring, and ensuring robust system performance.
• Conduct market research and competitive analysis to identify trends, opportunities, and threats in the API and generative AI landscape, informing product development and strategy.
• Define and track key metrics for API adoption, AI solution effectiveness, and customer satisfaction, establishing baseline metrics for continuous improvement.
Key job responsibilities
• Drive product vision and strategy for external systems integrations in conjunction with Integrations and Partnership teams, ensuring alignment with overall business objectives and addressing customer needs.
• Develop and execute the roadmap for AI-powered features that support both internal teams and external customers, establishing measurable outcomes to track the success of initiatives.
• Gather and synthesize customer requirements through direct engagement with shippers and third-party integrators, employing methods such as surveys, interviews, and feedback sessions.
• Manage the product lifecycle from conception through launch and post-launch optimization, incorporating continuous feedback for iterative improvements based on user experiences.
• Communicate product progress and strategy updates to stakeholders regularly, gathering feedback and aligning priorities across teams.
• Collaborate with AI/ML teams to identify opportunities for applying generative AI to solve integration challenges
• Partner with commercial teams to drive adoption of both API and AI solutions
