Production Support Analyst III (AWS Operations)

Blue Cross & Blue Shield Association • Full-time • US IL Chicago E. Randolph, United States of America • 2w ago

The hiring range for this role is:

107,666.00 - 150,995.00

This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonusincentivepay.

We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Description Summary:

Function as the technical resource across several BCBSA technical projects focusing on the software and infrastructure products developed and supported by Information Technology's engineering and development areas to ensure these solutions meet stakeholder needs. Provides services for Plans and BCBSA staff, including providing tier 2-3 product support in conjunction with Information Technology’s engineering and development teams. Support and interact throughout BCBSA with team members and outside the team with application users (both internal and external), as well as with cross-functional teams and BCBSA external vendors.

Responsibilities include but are not limited to:

Responsible for the maintenance and administration of application and server resources. In addition, provide analysis, evaluation and support of the environment operation, which includes monitoring systems, resources, applications and users to ensure maximum system availability.
Provide both order-of-magnitude and detailed estimates for software development activities and artifacts. Develop and refine estimating models based on previous project actuals and trends to improve accuracy of estimates.
Perform troubleshooting and debugging of Information Technology systems and products to improve performance of products. Partner with business partners and develop teams to identify and implement process to provide technical operations and testing of applications.
Follow good documentation practices, including producing and managing formal artifacts as well as writing clean, readable and standards-compliant code and unit tests. Serve as serve as primary or backup contact to define non-functional specifications and contribute/ drive to application/system design for supportability, maintainability, and reliability aspects.
Follow good documentation practices, including producing and managing formal artifacts as well as writing clean, readable, and standards-compliant code and unit tests. Serve as primary or backup contact to define non-functional specifications and contribute/drive to application/system design for supportability, maintainability, and reliability aspects.
Supervise project teams in a matrix environment. Monitor milestone and project status. Partner with internal and external consultants.
Managed Service Management
Architecture, design, capacity planning, technology transformation
Budget
Tier 3 Troubleshooting

Required Education, Certifications and Experience:

Education

Required: Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience in similar work environment.

Experience:

Required:

Minimum 7+ years of IT work experience focused in production support.
Experience as a team lead or member on project teams in a cross functional environment

Certifications:

Preferred:

Information Systems & Technology\Scaled Agile, Inc - SAFe Agilist Certification (SA)
Information Systems & Technology\Amazon Web Services (AWS) - Cloud Practitioner
Information Systems & Technology\Databricks - Certified Data Engineer Associate

Knowledge, Skills, and Abilities:

Expert knowledge of design, implementation, and management and support of some or all of the following: IBM Mainframe, MQ Series, Vitria Businessware, Sun/Solaris, AIX, Red hat Linux, Oracle, DB2, UDB, SQL, Hadoop, Websphere, PeopleSoft, Cognos BMC Patrol, Control-M, Tivoli. Provide server administration support for Microsoft Windows 2000, 2003, Microsoft Active Directory and Microsoft Exchange 2003, 2007
Experience as a team lead or member on project teams in a cross functional environment
Strong analytical skills
Strong team-oriented interpersonal and communication skills to lead team efforts
Has thorough understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems
Excellent written, verbal and listening communications skills
Ability to communicate effectively with Plan management at all levels of the organization
Demonstrated experience within a customer focused environment
Effectively provides work leadership to others.

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