We are seeking an experienced Principal Product Marketing Manager to shape the future of the seller experience as a Principal PMM leading our Seller Insights Program. In this highly influential role, you will invent new ways to listen, act, and communicate with our seller community. You'll architect and drive programs across the seller organization to transform seller feedback and insights into meaningful improvements, ensuring our sellers' voices directly impact business decisions and product development.
We're looking for a dynamic program leader who thrives in identifying and pursuing continuous improvement opportunities within complex, matrixed organizations. The ideal candidate is both a strategic thinker and practical executor, someone who can develop scalable programs from scratch. This person demonstrates strong business acumen, consistently connecting program outcomes to business impact, and approaches challenges with a proactive problem-solving mindset. Success in this role requires someone who excels at problem solving/prioritization, stakeholder management and executive communication, with a proven track record of driving organizational change through influence.
Key job responsibilities
• Design and implement vision/strategy, frameworks, and scalable programmatic mechanisms, to identify, prioritize, and action high-impact seller feedback/insights
• Develop and operationalize robust analytics frameworks/audit mechanisms, to measure program effectiveness and seller satisfaction
• Partner with senior leadership across the organization to drive accountability and execution of seller experience improvements
• Create and manage closed-loop communication systems to keep sellers informed of feedback implementation
• Lead cross-functional initiatives requiring extensive stakeholder alignment and influence
• Mentor and guide junior program managers while setting organizational best practices
• Manage accountability for seller sentiment metrics and improvement initiatives
