Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.
Role Overview
As a Systems Engineer responsible for critical infrastructure across global Contract Manufacturer sites, this role combines deep technical expertise with operational management. The position requires independently handling complex technical issues while developing solutions for large-scale problems across facilities. You'll lead technical projects from conception through completion, mentor junior engineers, and make significant contributions to infrastructure improvements. Beyond day-to-day operations, you'll influence technical direction through rack design collaboration with engineering teams and development of standard operating procedures. The role demands both hands-on technical work and strategic thinking to drive operational improvements and maintain system reliability. Success requires balancing immediate operational needs with long-term infrastructure planning while ensuring consistent standards across multiple global locations.
Key job responsibilities
• Manage complete device lifecycle from standards through decommissioning
• Design and implement rack infrastructure solutions
• Maintain inventory systems across multiple locations
• Provide hands-on technical support for network infrastructure
• Create and maintain technical documentation and procedures
• Lead system reliability improvements
• Troubleshoot Windows and Linux systems
• Manage technical changes across environments
• Support contract manufacturer operations
• Travel up to 50% domestic and international
• Ability to work in multiple countries
A day in the life
Your daily activities span across diverse technical challenges and operational needs. You might start by troubleshooting a Windows Server cluster issue while monitoring Linux system updates across multiple facilities. Throughout the day, you'll handle network connectivity problems, whether it's diagnosing TCP/IP issues, configuring switches, or collaborating with network teams on security implementations. You'll write and maintain scripts in both Bash and PowerShell to automate routine tasks and improve system efficiency. Managing hardware requires coordinating new equipment procurement, overseeing rack installations, and ensuring proper inventory tracking across facilities. You will work with Networking team to test and bring up circuits. You'll split time between hands-on work with physical infrastructure and managing cloud-based systems in AWS. Change management is crucial - you'll plan maintenance windows, document procedures, and implement updates while maintaining system uptime. As equipment reaches end-of-life, you'll manage the decommissioning process and coordinate new hardware deployments. The role requires constantly balancing immediate operational needs with long-term infrastructure planning, all while maintaining detailed documentation and inventory control.
