Are you passionate about managing complex communications challenges in a fast-paced environment? We are seeking a high-judgment, strategic communications professional to lead critical internal communications and issues management for Amazon. This role will serve as a primary point of contact for escalations while managing strategic communications initiatives that help Amazonians navigate change and critical situations effectively.
The ideal candidate will demonstrate exceptional stakeholder management skills, thrive in ambiguous situations, and excel at building scalable processes. They should be able to toggle between immediate response needs and long-term strategic planning, while maintaining Amazon's high bar for clear, effective communication.
Key job responsibilities
Issues Communications & Change Management
• Serve as a primary point of contact for escalations, building and maintaining key stakeholder relationships
• Develop and document standard operating procedures and playbooks for managing various types of escalations
• Identify patterns and opportunities for proactive communication strategies to address recurring areas
• Lead incident response coverage and establish formal on-call rotation processes to scale across the team.
Strategic Communications Planning
• Drive proactive communications planning for high-priority topics and potential issues
• Create and maintain evergreen content that addresses common concerns and supports rapid response needs
• Co-own and execute company-wide change announcement communications plans, including contingency planning
• Develop and implement measurement frameworks to assess communication effectiveness
Operational Excellence
• Build and maintain scalable processes to ensure consistent coverage during off-hours and emergencies
• Partner with team members to identify and address single points of failure in existing processes
• Manage cross-functional relationships with key partners including Internal Corporate Communications, PR, HR, Legal, and various business units
