Are you excited to work with innovative security products?
Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?
Join Guardicore (now Akamai Enterprise Security Group)
Guardicore (now Akamai!) is changing the way organizations protect their data centers and clouds from advanced threats. Our team has some of the most talented cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better.
Join our Customer Success Organization
You will be responsible for understanding customer requirements. Also onboarding new customers, driving adoption, and ensuring ongoing satisfaction and retention.
In this role you will be:
- Driving customer retention and helping to grow our customers in North America
- Building relationships with our clients to understand their current future needs to ensure their success
- Helping our customers flawlessly operate the Guardicore platform while ensuring maximum value from our solution
- Maintaining operational excellence, Managing to key KPIs including Net and Gross Retention, NPS and Customer Health
- Building cross functional relationships and collaborating closely with leaders and peers in Sales, Pre-Sales, Product Management, R&D and Customer Support
- Working remotely with our customers with the ability to travel on-site when required
Do what you love
To be successful in this role you will:
- Have 5 years of relevant experience and a Bachelor's degree
- Have proven experience in developing productive relationships with multiple levels in an organization, including CISO, CIO, Security and Network Directors, Analysts and Engineers
- Have hands-on experience in troubleshooting and deploying software for large enterprises on-premises or in the cloud
- Have in-depth knowledge in two of the following: Networking, Virtualization or Cloud Computing
- Demonstrate high communication and presentation skills
- Have experience with project management and ensuring the successful planning, execution and timely delivery of key objectives
- Have a passion and excitement for learning and embracing new technologies
- Have an interest in expanding knowledge in Cybersecurity
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
