Are you passionate about building the Smart Home of the future, where you can help customers seamlessly use Alexa endpoints for their everyday Smart Home tasks? Are you interested in leveraging Artificial Intelligence, and the latest in engineering advancements to deliver new customer experiences? If so, the Alexa Smart Home (SH) team is looking for a Sr. Product Manager - Tech to improve the quality (reliability, performance etc.) of the SH GUI experience, including improving data reporting, and devising the SH CX scope on Metis (web-based Alexa). Our team is focused on leveraging new technology to make life at home more convenient, secure, and sustainable through automation.
As Sr. Product Manager - Tech, you will develop a consumer-focused product vision, run day-to-day execution for various initiatives. In this role, you will go deep on GUI quality related issues our customers face and define metrics and benchmarks for improving the quality bar. You will also define requirements for SH experience on Metis and support requirements definition and execution on Multimodal experiences. You will work across engineering, data science, user experience, user research, go-to-market, and cross organization stakeholders to bring your product from ideation to launch.
You will launch new products globally by adapting and scaling them across a range of geographies. The ideal candidate will have a passion for quality and data, be comfortable with ambiguity, and be motivated by a fast-paced and entrepreneurial environment.
Key job responsibilities
- Define the CX quality bar across all endpoints on SH GUI
- Define high quality product roadmap for Metis based on internal/external research, analysis, and data
- Support requirements definition and execution on Multimodals
- Lead business requirements and user stories that can be used to create product specifications
- Drive prioritization and trade-offs among customer experience, cost, and timelines
- Work closely with engineering teams, and program management to deliver products to market
- Drive product launches including working with marketing team, executives, and other product management team members
