Would you like to be part of a team focused on helping customers realize new value by migrating their enterprise infrastructure and applications to AWS? AWS is seeking a Customer Solutions Manager (CSM) to help grow customer adoption of our End User Computing (EUC) on AWS services and solutions. The CSM role owns our customers’ journey throughout the adoption cycle and move into a scaled production environment, and ensures we are continuing to provide value as we increase retention and help the customer’s adoption of End User Computing services across personas and use cases. A primary focus for a CSM is serving as the cloud change agent for our customers, guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey, bringing structure, programmatic discipline and thought leadership to drive forward migration velocity and digital transformation/ modernization. As an AWS CSM you will serve as the customer’s cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, account teams, service and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand and work backward from your customer's strategic goals, translating them into an executable plan, and delivering successful customer outcomes on AWS.
CSMs ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer’s organization. CSMs are customer advocates, driving resolution of blockers to migrations and new solutions on AWS by helping customers adopt services at scale and creating paths to help accelerate value realization. CSMs are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Key job responsibilities
CSMs are measured on customer’s success of cloud adoption including EUC workloads migrated to AWS, new EUC customer solutions built on AWS, and helping the customer achieve deployment milestones.
Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You are a natural problem solver who steers ambiguity and leads autonomously. You are also fluent in End User Computing including desktop virtualization, application lifecycle, EUC security principles, authentication and cloud technologies.
Customer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.
Establishing and managing an outcome-driven adoption plan to realize customer’s account vision and strategy while reporting on customer maturity and adoption progress.
A day in the life
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major EUC workload migrations. You will translate strategic initiatives in the account plan into executable actions to achieve our customers’ key milestones. You will manage cadence by leading the reporting and tracking functions along the way.
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
