OPPORTUNITY TO DRIVE CHANGE: PROGRAM MANAGER, OPERATIONS INTEGRATION
🌍 Join Us as a Program Manager II, Operations Integration. Be at the heart of how CXO (Customer Experience Operations) evolves across 540+ locations . In this high-impact role, you’ll lead the integration and optimization of CXO programs into operational environments, driving scalable, efficient solutions while preserving resources.
🔹 What You'll Drive :
• Seamless integration of CXO programs into core operations.
• Optimization, standardization, and centralization of processes to enhance field efficiency
• Development of scalable in-house tools to improve field performance and support operational scaling
• Alignment across stakeholders through structured documentation and change management
⚡ Key Responsibilities :
• Design and implement processes that reduce variance and increase consistency across field and centralized operations
• Own end-to-end program integration from prioritization, scoping, and planning to post-launch support
• Develop and identify tools to automate tasks and simplify workflows
• Collaborate with tech, safety, learning, and other teams to optimize, centralize processes and define success metrics
• Monitor program health and leverage data insights to drive continuous improvements
• Act as the primary liaison for cross-functional stakeholders, ensuring clarity and accountability
• Operate autonomously in an ambiguous environment, proactively identifying business challenges, automation opportunities, and scaling factors
• Take a hands-on approach to achieve business goals with an ownership mindset
🚀 Impact You’ll Make :
• Streamline and continuously improve operational processes in complex environments
• Enable teams to work efficient with repeatable, scalable solutions
• Bridge the gap between programs and real-world operational execution
• Build tools that simplify, measure, and scale complex workflows
• Ensure all stakeholders remain aligned to deliver best-in-class processes
📚 What You’ll Need :
• Bachelor's degree in Business Administration, Arts, or a related field
• 3+ years of experience in program or project management
• 2+ years in operational process improvement or 3+ years in operations
• Strong project ownership from initiation to post-implementation support
• Analytical problem-solving skills with high attention to detail
• Clear, effective written and verbal communication across cross-functional teams and leadership
• Experience documenting detailed SOPs and building repeatable workflows and tools
• Intermediate Excel skills (pivot tables, nested formulas, data modeling)
• Ability to independently manage multiple, competing priorities in a fast-paced environment.
🎯 Preferred Qualifications :
• Advanced Excel proficiency (including Macros and VBA)
• Intermediate SQL knowledge (joins, indexing, stored procedures)
• Experience in automation and process improvement methodologies (Lean, Six Sigma)
• Familiarity with BI tools (QuickSite, Tableau, Power BI)
• 3+ years of leadership experience in developing and mentoring others.
✨ Ready to manage the future of operational integration? Be the driving force behind scalable solutions that enable CXO programs to thrive. Apply now and be part of our success story!!
