At Amazon, we are committed to being the most customer-centric company on earth. The Global Transportation Services team (GTS) at Amazon is comprised of high-powered dynamic teams which are shaping network execution through the development and application of innovative transportation and delivery management concepts.
The Program Manager role within GTS is looking for a PM to work with the analytics team and stakeholders and ensure clear intake and robust delivery processes. The PM will also partner closely with the BIE leads in TESS and help drive retrospective sessions making learnings from the sprint cycles and ensuring the team is taking necessary actions for improving productivity. The PM will partner with the BIE leads and PMs/leads in TESS to drive trade off discussions and reprioritization of topics making sure that the org is looking at effective prioritization.
Key job responsibilities
Key job responsibilities
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
- Identify the gaps and pain points in the existing tools/solutions/processes and come up with solutions both for short and long term
- Write sprint summaries detailing the progress to leadership on a frequent basis
- Operate autonomously and handle escalations.
- Collaborate with other Program/Product Managers and Analysts to continuously improve analytics ability to support products/programs run by TESS
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
- Identify, analyze, and maintain key metrics, with trend and variance analyses to discern root cause of defects
About the team
Amazon’s Transportation Engineering Systems Team owns the configuration of each setting in Amazon’s resource planning systems. These settings are used to provide the committed delivery date on the website “order in the next 3 hour and get it tomorrow”, and then used to plan and route every order such that we meet the commitment to our customers. Every week 1000s of changes are made as we seek to grow the business and optimize our resources.
