Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the contact center (CCaaS) and customer experience knowledge, US Federal expertise, and business development skills necessary to help position Amazon Connect as the CCaaS of choice for US Federal customers? Do you love building new strategic and data-driven businesses? Join the AWS Solutions team as an Amazon Connect Business Development Specialist for US Federal!
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities
-Own the GTM strategy and execution for the Amazon Connect business in US Federal, collaborating with teams in the field including Sales, Partners, End Customers, Marketing, and other Specialists.
-Leverage your deep expertise in your CCaaS to understand the most important customer problems in your region to drive demand and enable account aligned teams in the field to solve them.
-Lead cross-functional initiatives to expand markets/accounts, develop scalable programs to drive adoption, and identify new opportunities within your domain.
-Develop and execute goals to drive long term growth in your geography, while meeting/exceeding revenue and non-revenue driven KPI’s.
-Bring customer data and market signals back to Worldwide teams to ensure we are prioritizing the building of the right features and services for our customers.
-Delivering monthly/quarterly business reviews and operational planning documents for your respective tech domain and geography.
-Drive geographical scale through external partners; Partner with cross functional teams across Specialists, Business Development, Marketing, Partners, and Training and execute customer acquisition strategies and programs.
About the team
WWSO is part of the AWS Specialist & Partner (ASP) org, which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
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