As a Sr. Technical Program Manager (TPM) for the Peripherals Infrastructure Engineering Services (PIES) team, you will play a crucial role in managing the lifecycle of peripheral devices within Amazon's Operations buildings. Your focus will be on overseeing programs related to the integration, management, and maintenance of peripherals such as cameras, scanners, and printers that are attached to Fulfillment Center (FC) based workcells. This complex cross-functional program has considerable impact, as it supports the seamless operation of various solution teams across Amazon's entire network of FCs, sort centers, and delivery stations.
In this role, you will be responsible for developing and implementing strategies for peripheral device management within the Unified Workcell Compute (UWC) ecosystem. You'll work closely with engineering teams to enhance UWC's capabilities in peripheral registration, DHCP provision, and firmware update support. Your program will need to align with UWC's core tenets, especially the 'Cattle Not Pets' approach, ensuring that peripheral devices are managed consistently and at scale, minimizing one-off solutions and custom interventions.
You will partner with solution teams, hardware providers, and internal stakeholders to define requirements, set objectives, and drive improvements in peripheral management. This includes overseeing the development of CDK constructs and APIs that allow teams to efficiently onboard and manage their peripheral fleets. You'll need to understand the technical intricacies of how peripherals interact with UWC clients, particularly within the Amazon Edge environment, and make strategic decisions about peripheral management architecture that can scale to support hundreds of thousands of devices across thousands of sites.
Your role will involve continuous evaluation and improvement of peripheral management processes. You'll analyze data on peripheral performance, reliability, and maintenance needs, driving enhancements that can be quantified with metrics. You'll also be responsible for ensuring that peripheral management aligns with UWC's broader device monitoring and troubleshooting capabilities, integrating with services like DeviceWatch to provide comprehensive visibility into the health and status of all connected devices. As a senior TPM, you'll be expected to communicate complex technical concepts effectively, write detailed program plans, and present progress and outcomes to leadership, always keeping an eye on how peripheral management contributes to the overall efficiency and reliability of Amazon's operations.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
We own the infrastructure automation that manages Amazon Fulfillment's compute and device infrastructure. We are passionate about taking complex infrastructure and abstracting it with self-service tooling. We embrace simple, decoupled, fault-tolerant solutions so we can spend more time innovating, and less time fixing.
Our team is tight-knit and operates primarily out of Austin. We have a mix of experience levels, and work in a broad, collaborative space that has something for everyone. We care about the development of our engineers and are invested in helping each other attain our career goals.
