Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236
satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and
underserved communities around the world. Project Kuiper will help close the digital divide by
delivering fast, affordable broadband to a wide range of customers, including consumers, businesses,
government agencies, and other organizations operating in places without reliable connectivity.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S.
permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or
granted asylum.
We are seeking a visionary leader to revolutionize Kuiper's Global Sr Product - OTC and Billing
Operations (GCOB). In this pivotal role, you will blend product management expertise with operational
excellence to build and evolve mission-critical systems powering Kuiper's commercial operations. You will own the product strategy for internal operational platforms while leading a team that ensures seamless execution of complex B2B contracts from signing to revenue recognition. As both product
operations leader, you will drive innovation in the contract-to-cash lifecycle, translating stakeholder
needs into product features and championing automation initiatives that support Kuiper's global
expansion.
This position offers a unique opportunity to shape the future of space-based communications by
building the operational backbone that supports Kuiper's mission to bridge the global digital divide. You will lead the transformation of traditional operations into product-driven solutions, creating efficient, scalable, and user-centric systems that enable rapid growth and global reach.
The ideal candidate will possess strong operational expertise in Contract-to-Cash processes, core
product management competencies, and a proven track record of leading complex operational
initiatives. As a strategic thinker, you must balance short-term operational needs with long-term
product vision while maintaining excellent communication skills to effectively engage with diverse audiences. Your leadership will be instrumental in driving innovation and operational excellence as we scale Kuiper's global operations.
Key job responsibilities
Product Strategy & Innovation
• Own the product vision and roadmap for contract-to-cash operational systems
• Drive automation initiatives and system enhancements through partnership with Engineering
• Develop strategies for new country launches and custom billing solutions
• Influence product decisions for operational tools and platforms
Operational Leadership
• Lead a high-performing team managing contract onboarding, order orchestration, and billing operations
• Architect scalable processes for complex B2B contracts and global billing solutions
• Establish governance frameworks and documentation for operational excellence
• Drive key metrics including First Time Right, Compliance Error Rate, and Revenue Realization
Cross-functional Management
• Serve as the primary liaison between Sales, Legal, Finance, and Customer Success teams
• Translate stakeholder requirements into actionable product features
• Lead process optimization initiatives across organizational boundaries
• Build and maintain strategic partnerships with internal teams and external vendors
Data-Driven Decision Making
• Define and track KPIs for operational effectiveness
• Implement metrics-based process improvements
• Create data-driven business cases for automation and system enhancements
• Develop and maintain performance dashboards for executive reporting
System & Process Design
• Design and implement scalable operational workflows
• Drive continuous improvement through process optimization
• Create comprehensive documentation for processes and systems
• Ensure compliance and risk management in operational processes
