Amazonian Experience and Technology (AET) is responsible for building products that deliver to millions of employees known as Amazonians globally. Our mission is to make Amazon “Earth’s Best Employer and Earth’s Safest Place to Work”.
We are looking for a Principal Product Manager Tech to drive the experience for Amazonians to get support on any of their needs. In this role you will drive the vision to create perfect employee experience, where employees can manage their professional and personal life events, and do their day-to-day work of innovating on behalf of their customers, without any issue. You will define and execute on the strategy while offering world class human support with empathy and compassion. You will work across organizations and disciplines (e.g. Product, Program, Science, Design and Engineering) to identify capabilities, influence design, architecture and development of shared services and orchestrate solutions. You will influence as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. It’s Day One here. You will own writing multiple PR-FAQs, strategy and roadmap documents and present to executive leadership. You will be a champion of diversity, equity and inclusion. You will foster a safe environment for diversity of thought, encourage teams to experiment, fail-fast, learn and improve.
Key job responsibilities
- Working closely with business leadership to define and evolve the vision for your products
- Working with stakeholders across the company to gather and document requirements
- Establishing feature prioritization and creating ambitious but achievable roadmaps
- Defining acceptance criteria and user acceptance testing processes for your products
- Working closely with engineering to ensure feature delivery in line with requirements
- Defining the product metrics that ensure successful use of our products by our customers, and reporting on those metrics through regular status mechanisms
- Monitoring the execution of new product and feature launches to ensure they meet expectations
- Contributing to a team culture of experimentation and innovation
- Analyzing customer feedback and usage metrics to identify key pain points and ensuring appropriate levels of product quality and performance
- Managing bottlenecks, providing escalation management, anticipating and making trade-offs, balancing the business needs versus technical constraints, and maximizing business benefit while building great customer experiences
- Presenting confidently to senior management through both verbal and written communications
- Capable of rolling up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality
