Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by bringing the stories of those delivering on behalf of Amazon to life? We are looking for a Principal, Labor Communications to lead communications and campaign efforts that support our Last Mile delivery network.
We are looking for a high-judgment and self-motivated communicator who has extensive experience working in public policy or employee relations. This individual will collaborate closely with Legal, Employee Relations, Public Relations, and agency partners that focus on informing and engaging a large, extended workforce. You are known for high attention to detail particularly when developing communications that are compliant with legal and regulatory guidance. You will thrive in ambiguity and denounce the status quo, developing new and innovative ways to communicate, improving existing channels, and influencing and launching new methodologies.
This role can be based in Nashville, TN, Austin, TX or Seattle/Bellevue, WA.
Key job responsibilities
In this role, your key responsibilities will include:
• Develop a strategy and execute on evergreen, educational materials, testimonials, and multi-media elements (e.g., infographics, video) to foster positive labor relations.
• Collaborate with research teams to facilitate focus groups and message testing to inject voice of the customer qualitative and quantitative data into our channel and content strategies
• Partner with Employee Relations and Public Relations to develop localized communications plans that address customer pain points
• Look around corners to identify key moments in time around which to build campaigns that meets individuals where they are in their journey delivering on behalf of Amazon
• Monitor and measure the effectiveness of communications and campaigns and report out on them to leaders
About the team
The WW Transportation Partner Experience (TPX) team’s vision is to build and nurture communities of the happiest, safest, and highest quality transportation partners. To deliver on our mission, we create opportunities for connection, learning, advocacy, and inspiration among partners, Amazon, and our customers. We are committed to protecting and improving sentiment by innovating how we power the feedback flywheel, so that partners and drivers alike can continue to shape the future of logistics.
