Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (3) serving as a “voice of the customer” for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.
As a Sr. Research Manager, you will own the design and execution of deep dive research studies (quantitative and/or qualitative) from start to end. You will conduct surveys and moderate interviews with global thought leaders and business decision makers to identify and explore insights for the highest priority pain points and unmet needs of CTXR’s target audience. You will build and manage mechanisms to share actionable insights with senior leadership and close the loop with stakeholder teams.
Key job responsibilities
* Lead design and execution of primary research studies (leveraging both qualitative and quantitative methods) to generate actionable insights and recommendations for stakeholder teams
* End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
* Connect the “what,” with the “so what,” and “now what” using your own research and other data sources
* Build and manage relationships with internal stakeholders and external agency partners
* Moderation of in-person qualitative research and participating in external meetings, which may include domestic and international travel up to 25% of the time
