Amazon’s Employee Relations (ER) team is looking for a Principal, Employee Relations with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders. This individual will have significant employee and labor relations subject matter expertise and proven success as a leader of people.
Key job responsibilities
The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. The Principal, Employee Relations will play a vital role in advancing our mission. The Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders’ skill sets in associate engagement across the organization. We are seeking an ER Principal to support the APAC region (North America, Philippines, Japan and China) of Customer Service Operations which contains both a brick and mortar and remote workforce. The individual must have a demonstrated ability to collaborate with and influence Operations directors, managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices.
A day in the life
The Principal will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The Principal will create and execute a strategy across the region that supports operational goals and objectives. Individual will detect, and address the hidden risk that are created with a remote population and work to adopt strong engagement plans to mitigate. The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with senior Ops/HR leaders, frontline managers and associates.
