Are you excited by the prospect of creatively solving problems and delivering exceptional customer service?
Would the opportunity to become a trusted advisor to Fortune 100 financial institutions excite you?
Join our Prestigious Customer Success team
We help to accelerate and protect the digital experiences of major financial institutions, providing advisory and leadership. As the Financial Services team, we build loyalty and growth through relationships and understanding of customers' needs.
Partner with the best
You will maximize our customers' value in Akamai with program management, strategic thinking, technical acumen, pre-sales and leadership. You will move our customers' key initiatives from concept to implementation, solving problems and delivering exceptional satisfaction.
As an Engagement Manager II, you will be responsible for:
- Owning program management and playing a trusted advisor that customers get the most value out of solutions.
- Being an expert and technical advisor to architect and manage the web performance and security solutions.
- Defining an account strategy, establishing key relationships, and building and maintaining a project pipeline.
- Leading a cross functional team and developing a culture of excellence to empower and encourage team synergy.
- Partnering with sales and pre-sales to help expand the use of services and solutions.
Do what you love
To be successful in this role you will:
- Have 5 years of experience and a Bachelor's in Computer Science, MIS, Engineering, or its equivalent
- Demonstrate experience in a customer-facing role and an understanding of the consulting process to ensure customer success
- Have experience managing and delivering large technical customer projects successfully
- Have experience in web development technologies, methodologies and languages such as HTTP or DNS
- Have excellent communication and presentation skills and articulate technical information in a easy to understand manner
- Be a team player with an ability to work independently and as part of a remote team
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
