Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? What kinds of processes and systems would you build to maximize customer satisfaction?
If this sounds interesting, then you may be a great fit for the Payment Risk, Product and Program Management team. We are seeking a talented Program Manager who can provide leadership to cross-functional teams and drive key initiatives to protect customers and Amazon from payment related fraud, misuse, and abuse.
Key job responsibilities
As a Program Manager in Payment Risk you will partner across Product, Machine Learning Scientists, Operations specialists, and Analytics to manage and improve our self-service contact experience.
You will define the overall strategy for the program, and clearly communicate goals, roles, responsibilities, and desired outcomes to cross-functional teams.
You will drive, measure, and report on progress and insights to technical and non-technical audiences.
You will anticipate bottlenecks and escalate issues when required to ensure on-time delivery of key initiatives.
