Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center’s (BAC) Kuiper Security Operations Center supports this mission by providing 24/7 global security operations center (GSOC) services to Kuiper, serving as a single point of intake for corporate security issues worldwide.
Key job responsibilities
• Lead a team of mixed-skillset professionals providing safety, security and compliance alignment support to Amazon’s Project Kuiper
• Oversee procurement and service delivery from ACS’ vendor partners, designing and conducting business reviews, assessing performance against contracted key performance indicators (KPI) and service level agreements (SLA)
• Evaluate existing technical capabilities and systems and identify opportunities for improvement to ensure strict security measures are in place for Kuiper
• Partner with Operational Excellence leaders to analyze, develop, and strengthen processes and procedures; spearhead dedicated process development and integration across the greater team including with partners in Kuiper. Empower the team to utilize the resources and knowledge necessary to manage smaller incidents and escalations
• Collaborate with our vendor partners, onsite leads and Kuiper business teams to mitigate failures and improve performance
• Liaise and serve as point of contact with security managers from physical, technical, and prototype teams to protect critical Kuiper infrastructure
• Develop strategies to leverage operations center capabilities to support Kuiper security goals
• Develop and maintain effective and active working relationships with primary vendors, strategic business partners and team members, and actively foster an environment of teamwork
• Perform on-call duty as needed (includes after-hours, weekends, holidays)
A day in the life
As the Kuiper SOC Manager, you will own service delivery across a team responsible for daily operational work within the BAC. New hires must excel in vendor management and be able to provide senior-level direction and tactical response to operational issues encountered by their teams. You must obsess over our internal and external customers, triaging and responding to their security needs, and leveraging your verbal and written communication skills. You may be expected to work evenings, holidays, and weekends.
About the team
Our team is dedicated to supporting new members. We are committed to building an environment that celebrates knowledge sharing and mentorship. We care about your career growth as a passionate learner who is motivated to take on challenges.
Our team values work-life harmony. Availability for the GSOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success at Amazon. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life.
