Are you interested in innovating and influencing to improve the WW seller experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team is looking for a Program Manager to build and manage the strategy to consistently measure and improve the experience and quality of seller contacts across all Amazon teams interfacing with sellers.
Third-party sellers represent significant value to Amazon’s online retail customers and Selling Partner Support (SP-Support) drives success for these sellers through a combination of people, processes and services. We drive cross-functional initiatives to improve the consistency and quality of the seller contact experience.
Key job responsibilities
- Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for seller experience improvements.
- Determine and implement effective Operations solutions quickly, so as to not impede production.
- Plan and manage multiple parallel projects.
- Maximize resource utilization for the greater good of the organization.
- Create, maintain and disseminate project information to stakeholders and senior management.
- Remain flexible to changing priorities and open to new ideas.
