Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world. This team looks to hire a Senior Program Manager to join our Tech Subject Matter Expert (SME) team.
We are looking for innovative problem-solvers who can work across tech and operations to influence product design, drive tool adoption, and deliver results at scale. Ideal candidates will have experience leading programs that span data analysis, software enhancement, and process improvement.
Key job responsibilities
- Partner with software, product, and operations teams to influence tool development and implementation
- Translate business needs into clear requirements through BRDs and structured feedback
- Analyze performance data to identify trends, drive root cause analysis, and propose scalable solutions
- Champion the adoption of new tools or systems by frontline teams through change management and training support
- Act as a liaison between field operations and technical teams to ensure tools meet user needs
- Contribute to process standardization and continuous improvement across the AMZL network
- Participate in testing, rollout, and scaling of technology solutions in delivery stations or fulfillment centers
A day in the life
You will work with operational teams (Engineering, Quality, Execution) and technical teams (Software Engineers, Product Managers) to drive deliverables according to the operational plan. This includes participating in the cyclical responsibilities of a program, including building the vision and requirements, testing new software and processes, and deploying solutions network wide. In addition to this you will support Ops deep dives to identify root causes and the right solutions that can address the issue at scale.
About the team
The Last Mile Tech Subject Matter Expert (SME) Team bridges the gap between technical and non-technical stakeholders for new technology implementation. They provide expert-level support, resolve complex technical issues, and ensure smooth system adoption through targeted training and documentation. The team excels at translating technical concepts into business-friendly language while optimizing system performance and integration. As technical liaisons, they work closely with development teams and end users to maximize technology investments and minimize operational disruptions. Their expertise is crucial for successful technology rollouts and sustained system effectiveness.
