As the Senior Design Program Manager for Design Quality, you will play a critical role in shaping the future of user experiences within the Devices & Services Design organization. Reporting to the Senior Manager of Design Quality, you’ll join a team focused on accelerating high-quality, cohesive design by defining and scaling the standards that ensure exceptional product experiences across all design disciplines and delivery mechanisms.
In this role, you will lead the effort to scale and embed inclusive design practices across Devices & Services Design. Your expertise in design operations and deep understanding of inclusive design will directly impact the quality, accessibility, and reach of our products and services. You will partner across disciplines to ensure our standards, tools, and processes support inclusion and accessibility from concept through delivery—raising the bar by designing for a broad range of human needs and contexts.
Success in this role requires strong leadership, high judgment, and the ability to influence across functions. You’ll drive cross-organizational alignment, manage stakeholder communication, and lead adoption of inclusive design mechanisms. You will also be responsible for measuring impact and proactively identifying and addressing design risks to ensure consistently high-quality user experiences.
Key job responsibilities
- Define, implement, and manage cross-functional mechanisms that embed inclusive design practices and improve overall design quality.
- Lead change initiatives, driving engagement, and effectively managing challenges to drive successful organizational transformation.
- Collaborate with design, product, and engineering leaders to align on shared strategy, goals, and metrics for quality mechanisms.
- Lead operational initiatives that support design quality at scale, including planning, training, documentation, and process development.
- Proactively identify risks, manage escalations, and make informed trade-offs to support scalable, effective operations.
- Develop and scale repeatable, measurable processes and tools that help teams operationalize inclusion.
- Create documentation and reporting to communicate progress, impact, and areas of opportunity to stakeholders.
- Build strong relationships with cross-functional partners and foster alignment with senior leaders across Devices & Services.
- Promote transparency, visibility, and a strong culture of collaboration and shared ownership.
About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices, Alexa Mobile, Fire TV, Fire Tablets and more. DDG’s mission is to bring to life delightful, easy-to-use, and high value experiences for our customers.
