Come help us reimagine how performance is managed for Amazon’s Associates across Operations. As part of the Workforce Solutions Talent Mobility (WSTM) team within People eXperience and Technology (PXT), you will play a key role in building innovative products that help associates grow, thrive, and perform at their best. Our team team owns the end-to-end delivery of critical technologies, creating the gold standard for employee engagement tools tailored for Operation leaders. If building products that shape how associates connect and grow excites you, this role is a perfect fit.
We are looking for a Product Manager - Technical (PM-T) to lead the evolution of performance management for associates. In this role, you will drive the end-to-end product lifecycle, from identifying operational pain points to launching scalable and intuitive solutions that increase visibility and accountability, improve associate experience, and support leaders in making data-driven talent decisions.
You will be a hands-on owner, diving deep into data, partnering with cross-functional stakeholders, and delivering a performance management system that supports Amazon’s field operations globally. If you're excited about creating systems that help millions of associates grow and succeed, while solving complex operational challenges, this is your chance to make a meaningful impact.
Key job responsibilities
• Develop and own the product strategy, roadmap, and success metrics for associate performance management within WSTM
• Lead the evolution of how performance is tracked, communicated, and acted upon by associates, managers, and business leaders
• Deep dive into data and operational processes to identify challenges, friction points, and areas of opportunity
• Build mechanisms that enable scalable and consistent performance management across all sites and roles
• Drive cross-functional alignment with engineering, science, UX, operations, legal, HR, and business leaders
• Implement change management strategies and tools to ensure successful adoption of new products and features
• Champion the voice of the field by gathering feedback, iterating quickly, and prioritizing impactful solutions
• Contribute to strategic documents such as OP1, OP2, and business reviews
• Act as a subject matter expert on performance management in Operations, influencing long-term vision and planning
A day in the life
As a PM-T on the WSTM team, you’ll work backward from the needs of associates and leaders in Amazon’s fulfillment centers and other Operations sites. You’ll start your day reviewing data on current performance trends, followed by a working session with design and science partners to scope new features that enable greater visibility into associate growth. Later, you’ll meet with operations stakeholders to gather feedback from pilots and collaborate on a scalable launch plan. Throughout it all, you'll be relentlessly focused on improving how performance is understood, recognized, and developed—empowering associates to succeed and delivering better outcomes for customers.
About the team
You will be part of the WSTM team within the Workforce Solutions Organization. The team owns the full suite of product such as Thrive, Engage, Gather, ADAPT and Conversation Hub.
