Why work with us?
The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include:
- A diverse, inclusive, professional work environment
- Flexible work schedules
- Company match on 401(k)
- Competitive Paid Time Off policy
- Generous Employer contribution for health, dental and vision insurance
- Company paid short term and long term disability insurance
- Paid Maternity and Paternity Leave
- Tuition reimbursement
- Company paid life insurance
- Employee Assistance program
- Wellness programs
- Fun employee and company events
- Discounts on travel insurance
Salary Range: $110,000.00 - $140,000.00
Who are we?
Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:
- CSA: US travel insurance brand for retail and lodging partners. Learn more here.
- Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
- GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
- Iris, Powered by Generali: identity and digital protection solution. Learn more here.
- Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.
What you’ll be doing.
Job Summary:
This position is responsible for driving digital transformation and organizational efficiency through designing, developing, and implementing automation solutions to improve business processes across various departments. Responsibilities include identifying areas for automation, developing strategies, implementing solutions and supporting automations built. This role will work closely with various stakeholders to understand requirements and deliver high-quality, automation workflows that enhance operational efficiency. The ideal candidate combines technical expertise with a strategic vision for reducing manual work, streamlining processes, and improving overall productivity across IT and business operations.
Principal Duties and Responsibilities:
- Design and Development: Build, configure, test and deploy automation processes using tools such as PowerShell, Microsoft Power Platform, RPA platforms (e.g., UiPath, Blue Prism, Automation Anywhere) or equivalent solutions.
- Collaborate with Stakeholders: Work closely with business teams to understand process requirements, identify automation opportunities, and implement solutions that align with business needs. Map processes to evaluate inefficiencies, bottlenecks, and manual interventions.
- Integration with Enterprise Systems: Integrate solutions to streamline processes ranging from cloud-based SaaS commercial applications to proprietary business applications. Collaborate with IT and application administrators to ensure compatibility and interoperability across systems.
- Support and Maintenance: Provide ongoing support and maintenance for automated processes, ensuring that they continue to function as expected and are adapted to evolving business requirements.
- Monitoring and Troubleshooting: Create dashboards and reporting tools to monitor the performance of automated workflows. Address and resolve issues related to automation performance, integration errors, or deployment challenges.
- Documentation and Best Practices: Maintain clear documentation of automated workflows, configurations, and standards for future reference and to ensure compliance with industry best practices.
- Continuous Improvement: Stay up-to-date with the latest automation trends, tools, and technologies to continually improve automation strategies and solutions
Required / Desired Knowledge, Experiences and Skills:
- 5+ years of experience with hands-on experience in automation development using tools such as PowerShell, Microsoft Power Platform, RPA platforms (e.g., UiPath, Blue Prism, Automation Anywhere) or equivalent solutions.
- Excellent communication and interpersonal skills.
- Excellent written and verbal communication skills required.
- Ability to work collaboratively with internal and external stakeholders.
- Self-motivated with the ability to take initiative and provide results.
- Strong knowledge of API integrations and microservices architecture
- Knowledge of IT workflows, ITIL principles, and process mapping.
- Familiarity with ticketing systems like ServiceNow and Jira.
- Experience troubleshooting software and automation-related issues.
- Strong problem-solving and analytical skills to assess business needs and translate them into automated solutions.
- Understanding of AI and ML capabilities in automation, especially for complex or unstructured data processes (a plus).
- Excellent communication skills to collaborate with cross-functional teams, with the ability to translate business requirements into technical solutions.
- Familiarity with Agile methodologies and working in fast-paced, iterative development environments.
- Strong analytical and problem-solving skills, with a proactive approach to identifying opportunities for automation.
- Fluent in English.
Education/Certifications:
Requirements:
- High School Diploma or Equivalent (GED) required.
Preferred:
- BS of Information technology is preferred; or a minimum of 6 years equivalent work experience
- RPA platform certifications.
Where you’ll be doing it.
This is a hybrid role based out of our San Diego office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.
California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/
The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.
