We are seeking a highly organized and detail-oriented Device Laboratory Operations Manager to join our growing team. The Shipyard as it’s called, is a laboratory space used by multiple teams across Amazon to perform proof of concept testing to ensure the desired outcome is achievable before investing larger time and money to deploy solutions into production environments. As the Device Laboratory Operations Manager, you will be responsible for overseeing the daily operations of Shipyard laboratory, ensuring smooth execution of customer testing processes and timely completion of projects. You will play a critical role in maintaining a high level of customer satisfaction by coordinating with various stakeholders, managing resources effectively, and ensuring the laboratory is equipped to meet testing requirements. The ideal candidate will possess strong interpersonal skills, technical aptitude and curiosity, and a customer-centric mindset.
Key job responsibilities
* Manage the day-to-day operations of the Shipyard laboratory, including scheduling and resource allocation.
* Own internal security for the space and program, implementing security SOPs and ensuring that they are complied with. Manage visitors and tours, operating the reception space as needed.
* Ensure the Shipyard laboratory is equipped with the necessary tools, equipment, and testing environments to meet customer needs. Order and receive equipment as needed.
* Maintain a high standard of lab cleanliness and organization for the lab, ensure that assets and samples are inventoried and tracked.
* Collaborate with cross-functional teams, such as engineering and product development, to provide technical resources and address customer inquiries or issues. Build and maintain outreach and connection programs with partner teams to enhance the capabilities of the lab. Provide and conduct tours and other visitor management duties.
* Implement and improve Shipyard laboratory processes and documentation to enhance efficiency and accuracy.
* Stay up-to-date with industry trends, new technologies, and emerging testing methodologies to drive continuous improvement in laboratory operations.
* Foster a culture of safety, compliance, and professionalism within the laboratory environment.
