Amazon Corporate Security (ACS) manages all aspects of physical security at Amazon Corporate locations and is a leader in security management, policy, and best practices. ACS is looking for a new team member who embodies the Amazon Leadership Principles of Customer Obsession and Deliver Results, to join our team as a Technical Program Manager.
You will join a team of security professionals who are responsible for managing Amazon’s Corporate Security programs worldwide. The high-visibility position will report to the Global Head of Tech and Tools. This security professional will be responsible for delivering ACS’s promise of a safe and secure work environment for all Amazonians through their delivery of Visitor and Access Management systems that support the Amazonians and the 1.2MM visitors into our sites each year as well as hundreds of thousands of access requests that happen at our Corporate sites each year.
You will be responsible for developing tactical relationships with internal stakeholders such as Global Real Estate, Reception and Corporate Security, as well as external stakeholders and software developers to execute a unique aspect of the Global Badging program. You will be expected to leverage these relationships to execute responses to issues both routine and unique, and develop processes to continuously raise the security bar.
Key job responsibilities
1. Responsible for driving development and global deployment of the next-generation visitor and access management software platform
2. Work with software engineers to document and communicate program requirements, test new features, and communicate platform changes to our global user base.
3. Liaise with global Reception and Security teams as well as super users of the visitor management tools to gather feedback, develop enhancement requirements, and work through any customer issues that are raised.
4. Develop feedback mechanisms so that Amazonians who use the visitor management platform can submit feedback and get answers to their questions / concerns about the platform.
5. Serve as the SME for Amazon's Corporate visitor management policy, including answering policy-related questions for Amazonians, communicating changes to broad groups of users, and refining policy as needed.
6. Respond to customer inquiries and complaints, working to ensure timely feedback and issue resolution
7. Develop reporting that provides insights into when, where and for what reason visitors are coming to Amazon Corporate sites so we can better understand how to serve their needs
A day in the life
A day in the life can be extremely varied - pivoting from requirements gathering with end users one day to participating in development planning or presenting to senior leadership on how to solve a problem on another day. No two days are the same.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
