This onsite position is responsible for managing critical healthcare documentation workflow and mail operations at our corporate office. The Correspondence Specialist handles the essential task of processing and mailing secondary insurance claims with primary EOBs, preparing and submitting insurance appeals, and managing incoming corporate mail distribution.
Key job responsibilities
• Print and prepare secondary insurance claims, ensuring accurate matching with corresponding primary EOBs
• Process and mail appeals documentation to insurance carriers within required timeframes
• Sort and distribute incoming corporate mail to appropriate departments
• Maintain organized filing systems and tracking logs for all outgoing correspondence
• Follow HIPAA guidelines and compliance requirements for handling protected health information
• Monitor and maintain adequate supplies for printing and mailing operations.
A day in the life
Secondary Claims Processing
Retrieve and sort secondary claims requiring processing
Print secondary claims from the system
Match secondary claims with corresponding primary EOBs
Verify accuracy and completeness of all documentation
Prepare claims for mailing (folding, stuffing envelopes, applying postage)
Appeals Processing
Review appeals queue and identify time-sensitive items
Gather necessary documentation for each appeal
Print appeal letters and supporting documents
Assemble appeal packages according to insurance carrier requirements
Prepare appeals for mailing
Incoming Mail Management
Collect incoming mail from designated pickup point.
Sort mail by department or recipient
Distribute mail to appropriate departments.
About the team
Amazon One Medical's Revenue Cycle Management team is a vital part of our healthcare operations, dedicated to streamlining financial processes while supporting our mission to transform healthcare through human-centered, technology-powered approaches. Our diverse team spans billing, claims, denials management, appeals, and patient financial services. We're committed to creating exceptional healthcare experiences that deliver value to patients, providers, and payers. Our culture reflects One Medical's core values: putting people first, working collaboratively, and pursuing excellence. We foster an environment of innovation, continuous improvement, and professional growth, all while maintaining a healthy work-life balance. Together, we're reimagining healthcare financial operations.
