Project Kuiper is launching a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.
Have you ever wanted to become involved in the global rollout and operation of satellite earth stations for a high-performance satellite constellation? We are looking for a Technical Operations Manager to join our Ground Systems Ground Terminal Operations team. You will be lead a team of engineers tasked with ensuring our high performance ground gateway terminals are available and meeting operational requirements ensuring our customers are able to fully utilize our high performance satellite services. The manager’s team will include operations process and tools developers, operations engineers, and field focused engineering personnel. You will collaborate with teams across the world to support the efficient operations of our network of ground antennas.
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
* Build, lead, and maintain a team capable of monitoring, addressing, and remediating ground antenna faults, alarms, and anomalies worldwide
* Role model the tenets of Operational Excellence for your team and stakeholders
* Communicate regularly with senior management on status, risks and initiatives
* Collaborate with engineering, infrastructure, and operations teams to ensure our customers maintain the highest level of service
* Manage the workloads of on-site and remote engineers to accomplish the responsibilities of the Ground Terminal Operations team.
* Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements.
* Work with stakeholder teams to maintain operational terminals in sync with organizational goals.
* Communicate regularly with leadership on terminal performance, status, improvement opportunities, and risks.
A day in the life
As a Gateway Terminal Ops Manager, you will provide leadership to the terminal operations team providing remote and on-site support to analyze, remediate anomalies, and technically maintain our gateway antennas across the world. Your team will address issues identified by our automated monitoring systems; providing critical feedback to dial-in and improve our systems. Your team will devise mechanisms and procedures to support efficient troubleshooting and remediation efforts. Your reach is global, influencing engineers and partner teams in all regions. Your team’s contributions will keep our ground Gateways serving customers with the highest level of performance. These systems provide mission critical communications with Kuiper satellites. Ground terminals include state of the art tracking antennas, wide-band modems, embedded and application software, and innovative support systems.
About the team
The Ground Systems team is responsible for the architecture, design, build, installation, and operation of globally located Kuiper Ground and TTnC terminals. Our Ground Gateways enable high data rate, low latency communications between Kuiper points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services, Networks, Regulatory, Payload Test, and RF Systems teams to ensure Kuiper provides a seamless customer experience.
