The Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon’s store. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We are seeking a high-judgment Program Manager to join our Challenge Flag (CF) program, an innovative initiative designed to empower sellers with a clear path to challenge incorrect enforcement decisions. This role will be instrumental in shaping how sellers appeal and resolve violations and account suspensions.
Key job responsibilities
As the Program Manager for the Challenge Flag program, you will lead the development and implementation of a new seller remediation experience.
- You'll partner with policy teams to review cases and implement process improvements, driving cross-functional collaboration with legal, policy, and product stakeholders.
- You'll create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers. You'll keep owners accountable to ETAs.
- Analyzing seller feedback and metrics to optimize appeal processes will be crucial, as will managing program strategy and metrics, communicating results to senior leadership.
- You'll support the scaling of the CF program from pilot to global implementation for millions of sellers.
About the team
You'll be joining a dynamic, mission-driven team focused on seller success and store integrity. Our team combines deep operational expertise with innovative problem-solving to create fair and transparent processes for sellers. We work closely with senior leadership and collaborate across policy, legal, product, and international teams to drive meaningful change in the seller experience. The team culture emphasizes data-driven decision making, intellectual curiosity, and a bias for action.
