As a Strategic Account Manager, you are driving business innovation through effective engagement with C-level executives, business development executives, IT leaders, architects, developers, and various lines of businesses for Strategic AWS Accounts. You will be working with one of the most important and influential global AWS customers and designing critical workloads in the M&E space.
On a daily basis you empower your customers to solve challenges while attaining both their operational and innovation goals. You deliver business outcomes while guiding them to become more agile, innovative, and efficient. With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?
Come build the future with us
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
A day in the life
Whether spending your days helping our customers design a new workflow or service for our product teams to build, or solving challenges of bring existing workflows to the cloud, you will find yourself challenged but supported by the best team in the industry.
About the team
Our team works with the one of the most influential customer's in the Industry.
Massive Transparency - customers key cultural tenet is “freedom and responsibility.” They continuously push ownership and responsibility to frontline employees. In response, we ensure clear and consistent messaging across our internal team, service teams, and to each individual customers product team.
Long Term, Big Picture Thinking - customer is a flagship public customer for AWS whose strategic importance outweighs revenue contribution alone. We make wise decisions that benefit our long-term partnership even if they cause negative short term revenue impacts.
Radical Candor - the customer operates swiftly at hyper scale where small actions can have big ripples. We match our customer’s tone and practices by communicating with high transparency and speed, having difficult conversations early to avoid long-term repercussions.
Overprepare, Always Deliver - History exists in nearly all interactions between AWS and our customer. Learn from the past and never make the same mistake twice. Document lessons learned and communicate context to AWS stakeholders so we enter every conversation informed and prepared.
Learn to Say No – Given our customers status and expectations, customer obsession leads to pressure for service teams or team members to commit when they shouldn’t. We carefully weigh long-term impact to both organizations and understand our customer's desire not to be a “snowflake” (the only AWS customer on a custom solution) before committing or allowing service teams to commit to new features, services, or major architectural changes.
Embrace Ambiguity, Take Risks: our customer is a first-mover and early adopter, pushing the boundaries of what’s possible and seeking to innovate beyond industry standards. Being an innovator means taking risks and navigating ambiguity. As a team we are empowered, not penalized, to take calculated risks and explore roads less traveled in order to find new solutions for our customers challenges and improve our partnership through co-innovation.
