Job Description
Hours are: 7:00 a.m. - 5:30 p.m., 1 shift per week.
Currently every 3rd weekend based on need, possibly every other weekend.
The Scheduler reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Northwestern Medicine Palos Hospital is committed to providing our communities with the highest quality health care through exceptional access to state-of-the-art clinical services with compassionate and personal care.
Responsibilities:
- Schedules patient visits.
- Develops staffing schedules, triage and on-call schedules.
- Interacts with patients, their representatives, physicians, physician office staff, departmental staff, to gather and ensure accuracy of demographic, billing and clinical information.
- Develops and distributes required forms, documents and reports with accurate patient information.
- Enters all data related to scheduling needs.
- Maintains exemplary level of customer service.
- Reviews new and previously recorded information with patient, physician and others to ensure accurate collection and analysis of information.
- Communicates instructions and arrival times to patient for each visits.
- Accepts and Directs patients calls to appropriate staff or charge nurse.
- Communicates schedule changes to appropriate staff and or patients.
- Works with charge nurses and managers to maintain schedules
Qualifications
Required:
- High School Diploma or GED equivalent.
- Experience in a customer service role.
Preferred:
- Bachelor’s degree.
- Previous experience with an electronic medical records system.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
