Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure
workplace for all Amazonians. The Business Assurance Center (BAC) supports this
mission by providing 24/7 global security operations center (GSOC) services to
roughly 500k global corporate customers, serving as a single point of intake for
corporate security issues worldwide.
The BAC is looking for talented incident response specialists to support our rapidly
growing GSOC program. A successful candidate will have a strong track record of
managing security incidents, writing detailed reports, coordinating with response
stakeholders, and driving positive service relationships among a diverse group of
stakeholders and customers. Success in this role will require flexibility, bias for
action, and a wide range of technical and interpersonal skills. Time management
and continuous task prioritization is crucial to delivering support services in this
dynamic, fast paced environment.
Key job responsibilities
•Directly manage security incidents worldwide, working with response
stakeholders and notifying key partner teams.
•Coordinate with internal team members to ensure the effective triage and
escalation of security incidents.
•Draft written products and emergency communications with a high level of
accuracy and detail.
•Navigate a suite of technical resources to retrieve information and create
reports in support of incident and crisis management activities as directed.
•Participate in drills and table-top exercises, recommending improvements to
BAC practices.
A day in the life
As an Incident Response Coordination Specialist, you will work within a team of
specialists to manage physical security incidents worldwide. New hires must be
able to navigate policies and procedures, and make sound decisions in the absence
of guidance, escalating to team leaders when necessary. You must obsess over our
customers, triaging and responding to their security needs. This is a shift-based
role within a 24/7 operation. You may be expected to work evenings, holidays, and
weekends.
About the team
Our team is dedicated to supporting new members. We have a broad mix of
experience levels and tenures, and are committed to building an environment that
celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth as a passionate learner who is motivated to take on challenges.
Our team values work-life harmony. Availability for the GSOC’s 24/7/365 operation
is often imperative to maintaining proficiency in this role, and we understand that
striking a healthy balance between your personal and professional life is crucial to
your happiness and success at Amazon. We encourage members of the team to use
personal time as needed to cultivate this balance and to promote a productive and
well-balanced life— both in and outside of work.
